FAITHFULLY LIT — FAQ
Frequently Asked Questions
✨ How long does shipping take?
Orders are processed within 3–5 business days.
Shipping typically takes 3–7 business days after processing.
During launches or holidays, please allow additional time.
📦 How do I track my order?
Once your order ships, you’ll receive a tracking email.
Please check spam/junk folders if you don’t see it.
🔄 Do you accept returns or exchanges?
Due to the nature of our products, all sales are final.
We only replace items that arrive damaged or incorrect.
Please email us within 48 hours of delivery with photos.
🕯️ Why is my candle sweating or frosting?
Soy wax is natural. Temperature changes may cause slight frosting or sweating — this does not affect performance or quality.
🔥 How long should I burn my candle?
For best results:
- Trim wick to ¼ inch before each burn
- Burn 2–4 hours at a time
- Allow full melt pool on first burn
🌿 Are your candles clean and safe?
Our candles are made with quality natural wax blends and fragrance oils. Always follow proper candle safety instructions.
🎁 Do you offer custom or bulk orders?
Yes! For weddings, memorials, or special events, please email us directly for pricing and availability.
What type of wax do you use?
We use a premium Easy Coconut Container Blend made from coconut wax, soy wax, and beeswax. This paraffin-free blend provides a smooth finish and clean-burning performance.
Are your candles natural?
Our candles are made with a natural-forward wax blend and high-quality fragrance oils. While no candle is completely “all-natural,” our formula is carefully selected for clean performance and premium quality.
Do your candles contain paraffin?
No. Our wax blend is paraffin-free.
How long should I burn my candle?
For best results, burn 2–4 hours per session and allow the melt pool to reach the edges before extinguishing.
How do I prevent tunneling?
Trim the wick to ¼ inch before each burn and allow a full melt pool during the first burn.
Are your candles safe around pets and children?
Always burn candles within sight and away from drafts, pets, and children. Follow all standard candle safety practices.